Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Coach,” “Athletic Director,” or “Authorized User”) and Striiver Labs LLC (“Company,” “we,” “us,” or “our”) governing your access to and use of the Striiver platform, website, and related services (collectively, the “Service”).

By submitting an account request, clicking “I Agree,” or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Striiver is designed exclusively for authorized adult coaching staff, athletic directors, and authorized school personnel. You must be at least 18 years old to submit an account request, and you must be a current coach, athletic director, athletic trainer, or otherwise authorized staff member at the school or organization on whose behalf you intend to use the Service.

Striiver is a sports performance management platform that enables authorized coaching staff and athletic organizations to track athlete performance data, manage team compliance, plan workouts, log game statistics, generate reports, and conduct related coaching operations.

The Service is intended solely for use by authorized coaching staff, athletic directors, athletic trainers, and authorized school personnel acting in their professional capacities on behalf of a school, school district, or athletic organization. Striiver is NOT intended for direct use by student-athletes or other minors. Student-athletes do not have accounts on the Service and do not log in to the Service. Coach-authorized reports may be shared with athletes or parents/guardians by the coach at the coach’s discretion (e.g., as a PDF or a coach-distributed link).

To use the Service, you must submit an account request and provide accurate, complete information regarding your identity, role, and the school or athletic organization on whose behalf you will use the Service.

All account requests are subject to manual review and approval by Striiver Labs LLC. By submitting an account request, you represent and warrant that:

• You are at least 18 years of age.
• You are a current coach, athletic director, athletic trainer, or otherwise authorized adult staff member at the school or athletic organization identified in your request.
• You have the authority to enter and manage athlete data on behalf of that school or organization.
• You have obtained or will obtain all consents required to enter athlete data, as described in Section 5.

Striiver reserves the right to approve, deny, suspend, or terminate any account at its sole discretion, including (without limitation) where the role, identity, or authority of the account holder cannot be reasonably verified.

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately of any unauthorized use at team@striiver.io.

Free Trial: We offer a 7-day free trial for new approved accounts. No charge will be made until the trial period ends. You may cancel at any time before the trial ends without being charged.

Subscription Plans: After the trial, access to the Service requires a paid subscription. Current pricing is displayed at striiver.io/pricing. Prices are subject to change with 30 days advance notice.

Billing: Subscriptions may be billed annually in advance (default for school and district customers) or monthly on a recurring basis. Payment may be made by invoice and ACH bank transfer (through Mercury, our business banking provider) or by credit card through Stripe, our third-party payment processor.

By providing payment information through Stripe, you authorize Striiver and Stripe to charge your payment method on the agreed billing cadence.

Cancellation: You may cancel your subscription at any time by contacting us at team@striiver.io or through your billing settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods.

Failed Payments: If a payment fails, we will attempt to notify you. Access to the Service may be suspended until payment is resolved.

This section is critically important. By using Striiver to enter athlete data, you agree to the following:

Consent Obligation

You represent and warrant that you have obtained all necessary consents, permissions, and authorizations from student-athletes and their parents or legal guardians (where applicable) before entering any personal data about them into the Service. This includes but is not limited to consent required under:

• The Family Educational Rights and Privacy Act (FERPA, 20 U.S.C. § 1232g and 34 CFR Part 99).
• The Children’s Online Privacy Protection Act (COPPA) for athletes under 13, where applicable.
• Applicable state student data privacy laws, including any North Carolina-specific provisions.
• Your school district’s data privacy and acceptable-use policies.

Data Controller / School Official Designation

You are the data controller for all athlete data you enter into the Service. Striiver Labs LLC acts as a data processor on your behalf, processing athlete data solely to provide the Service to you and your school or athletic organization.

When acting under contract with a school or school district that designates Striiver as a “school official” with a legitimate educational interest under FERPA’s school official exception, Striiver Labs LLC accepts that designation. As a school official, Striiver: (a) performs services the school would otherwise need to perform itself; (b) operates under the direct control of the school regarding student data; (c) uses student information only for the educational purposes authorized by the school; and (d) is subject to the same restrictions on data sharing and use as the school under FERPA.

Authorized Use Only

Athlete data entered into Striiver may only be used for legitimate coaching, athletic management, and educational purposes. You may not use athlete data for any purpose that would violate applicable law or the privacy rights of athletes.

Shareable Links and Reports

You are solely responsible for the use and distribution of any shareable report links, exported reports, or athlete reports generated through the Service. Do not share links, exports, or reports in any manner that would violate athlete privacy or applicable law.

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Enter false, misleading, or inaccurate athlete data.
• Harass, abuse, or harm any individual.
• Attempt to gain unauthorized access to any part of the Service or other accounts.
• Transmit malware, viruses, or other harmful code.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Resell or sublicense access to the Service without our written consent.
• Use the Service for any purpose other than its intended coaching and athletic management use.

Violation of these terms may result in immediate suspension or termination of your account without refund.

The Service, including all software, design, text, graphics, logos, and other content, is owned by Striiver Labs LLC and protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal coaching and athletic management purposes during your subscription period.

Your Data: You retain all ownership rights to the athlete data and content you enter into the Service. By using the Service, you grant us a limited license to process and store your data solely to provide the Service to you and to perform the functions described in our Privacy Policy.

Striiver includes AI-powered features (“Scout AI”) that analyze athlete and team data to surface coaching insights. When Scout AI processes information:

• Athlete and team data is transmitted to Anthropic, our AI sub-processor, via Anthropic’s commercial API for processing.
• Per Anthropic’s commercial terms, data submitted via the commercial API is not used to train Anthropic’s AI models.
• Data sent to Anthropic is subject to Anthropic’s then-current data retention policies, which include limited retention for abuse monitoring and then deletion.
• Scout AI outputs are displayed only to the authorized coaches and staff of the school that entered the data.

AI-generated outputs are advisory only. They are not professional medical, athletic, training, or educational advice. All coaching, training, and educational decisions remain solely the responsibility of the coach and the school.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We are not responsible for any data loss due to technical failures, and we recommend that you maintain your own backups of critical data.

Athletic Performance Disclaimer: Striiver is a data management and tracking tool. We make no representations or warranties regarding the accuracy of performance metrics, recommendations, or insights generated by the platform, including those generated by Scout AI. All coaching decisions remain solely the responsibility of the coach.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STRIIVER LABS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, OR LOSS OF PROFITS, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Striiver Labs LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Service.
• Your violation of these Terms.
• Your failure to obtain required consents for athlete data as described in Section 5.
• Any data you enter into the Service.
• Your violation of any applicable law or third-party rights.

Either party may terminate this agreement at any time. You may terminate by cancelling your subscription and ceasing use of the Service. We may terminate or suspend your account immediately if you violate these Terms, fail to pay, or for any other reason at our discretion.

Upon termination, your right to access the Service ceases immediately. We will retain your data for 30 days following termination, during which you may request a data export by contacting team@striiver.io. After this 30-day window, your data may be permanently deleted from our production systems.

Schools and districts subject to a separate Data Processing Agreement (DPA) with Striiver should refer to the DPA for any data-retention, return, or deletion obligations that supersede this section.

Striiver maintains commercially reasonable technical, administrative, and organizational measures to protect the data we hold against unauthorized access, alteration, disclosure, or destruction. Details of our security practices are available on written request to team@striiver.io.

In the event of a confirmed breach of security that materially compromises athlete data or other personal information, Striiver will notify affected customers without unreasonable delay, and where feasible within 72 hours of confirmed discovery of the breach. Notifications will identify, to the extent then known: the nature of the breach, the categories of data affected, the actions Striiver is taking in response, and any recommended actions for the customer. Striiver will provide additional updates as the investigation proceeds.

Striiver uses third-party service providers (“sub-processors”) to deliver the Service. Each sub-processor is contractually bound to protect data and to use it only for the purpose of providing services to Striiver. The current list of sub-processors is disclosed in our Privacy Policy.

When we add or change a sub-processor that handles personal data, we will update the sub-processor list in the Privacy Policy and provide at least 14 days’ notice via the same mechanisms used for material policy changes (Section 16). For customers under a separate Data Processing Agreement (DPA), the notification process specified in the DPA governs.

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to personal jurisdiction in such courts.

We reserve the right to modify these Terms at any time. We will provide at least 14 days’ notice of material changes by email to active customers and by posting an updated version of these Terms on the platform with a revised “Last Updated” date. Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms.

These Terms, together with our Privacy Policy and any Data Processing Agreement (DPA) executed between Striiver Labs LLC and a school, district, or organization, constitute the entire agreement between you and Striiver Labs LLC regarding the Service and supersede all prior agreements, representations, and understandings.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

For questions about these Terms, please contact us:

• Email: team@striiver.io
• Mail: Striiver Labs LLC, 6342 Carmel Rd Ste D.I.a, Charlotte, NC 28226
• Website: striiver.io